Movers Canary Wharf Privacy Policy
This Privacy Policy explains how Movers Canary Wharf collects, uses, stores and protects personal data relating to our customers in the Canary Wharf area. We are committed to handling personal information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Movers Canary Wharf customers located in the Canary Wharf area, including those who contact us for quotations, use our moving services or interact with us in connection with our services.
Who We Are
Movers Canary Wharf is a moving and related services provider operating in and around the Canary Wharf area. For the purposes of data protection law, Movers Canary Wharf is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and we are responsible for ensuring that such processing is carried out lawfully, fairly and transparently.
Personal Data We Collect
We collect and process personal data that is necessary to provide our services and operate our business. The types of personal data we may collect include:
Identification and contact details: name, title, address, property access details, email address and any other contact information you choose to provide.
Service and booking information: details about your move or related services, property type, collection and delivery addresses, access restrictions, inventory descriptions, packing requirements, preferred dates and time slots, and any instructions you give us.
Communication data: information contained in enquiries, messages and correspondence you send to us by phone, online forms or other channels, including any feedback or complaints.
Financial and transaction data: payment confirmations, amounts paid, dates of payments and method of payment. We do not store full payment card details; where card payments are used, they are processed by a third-party payment processor on our behalf.
Operational and logistics data: information required to plan and safely carry out your move, such as parking information, building access requirements, lift booking details and contact persons at collection and delivery locations.
Technical data: to the extent you interact with our website or online services, we may collect limited technical data such as IP address, device information, and basic usage data, where this is necessary for site security, performance and improvement.
How We Collect Personal Data
We may collect personal data in a variety of ways, including:
Directly from you when you contact us for quotations, make bookings, request services, complete forms, or communicate with us by phone or other channels.
From third parties, for example from business partners, comparison websites or property agents where you have asked them to pass your details to us to arrange moving or related services.
Automatically, through the use of technical tools such as server logs when you visit or interact with our website, to support security, maintenance and improvement of our online services.
Purposes and Lawful Basis for Processing
We process personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are as follows:
To provide our moving and related services: we process your personal data to prepare quotations, confirm bookings, plan and carry out moves, communicate about arrangements and provide customer support. The lawful basis is performance of a contract with you, or taking steps at your request before entering into a contract.
To manage our business relationship: we process personal data to issue invoices, process payments, maintain records of services provided and manage any queries or disputes. The lawful basis is performance of a contract and our legitimate interests in operating and managing our business.
To comply with legal obligations: we may process personal data where required by law, such as for accounting, tax, record keeping or responding to lawful requests from public authorities. The lawful basis is compliance with a legal obligation.
To improve and protect our services: we process limited personal and technical data to monitor performance, ensure security, train staff and improve our services. The lawful basis is our legitimate interests in developing and protecting our business and services, provided that these interests are not overridden by your rights and interests.
To handle complaints and claims: we may process personal data to investigate complaints, manage insurance matters, or establish, exercise or defend legal claims. The lawful basis is our legitimate interests and, where relevant, the establishment, exercise or defence of legal claims.
If we rely on your consent for any specific processing activity, we will make this clear at the point of collection and you can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before it was withdrawn.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. In general:
Customer and booking records are kept for a period that allows us to manage our relationship with you, handle queries about completed moves and meet legal obligations. This is usually up to six years after the end of the relevant contract or transaction, in line with limitation periods for legal claims and accounting rules.
Communication and enquiry records not leading to a booking may be retained for a shorter period where necessary to manage follow-up and demonstrate how we have handled enquiries.
Technical and website security logs are retained for operational and security purposes for a period that is appropriate to the nature of the data and risks involved.
When data is no longer needed, it is securely deleted, anonymised or otherwise disposed of in a safe manner.
Data Sharing and Processors
We do not sell your personal data. We may share personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy. These third parties act either as processors who process data on our behalf, or as separate controllers with their own responsibilities.
Service providers and processors: we may use third parties to provide services such as IT hosting and support, payment processing, accounting, communications tools, customer relationship management and operational logistics support. These providers are required to process personal data only on our instructions, to keep it secure and to comply with data protection law.
Professional advisers and insurers: we may share personal data with professional advisers such as lawyers, accountants or insurers where reasonably necessary for the management of our business, for legal advice or for the handling of claims.
Public authorities: we may disclose personal data where required to do so by law, regulation or court order, or where necessary to protect the rights, property or safety of our customers, staff or others.
Where processors are used, we put in place written agreements requiring them to protect your personal data and to act only on our documented instructions.
International Transfers
Our core operations are based in the United Kingdom. If it is necessary to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include the use of standard contractual clauses or reliance on adequacy decisions, where applicable.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training, and procedures to handle any suspected data breaches. While no system can be guaranteed as completely secure, we regularly review our security measures to reduce risks to your personal data.
Your Data Protection Rights
Under data protection law, individuals in the Canary Wharf area have a number of rights in relation to their personal data. These rights apply to all Movers Canary Wharf customers in the area, subject to certain legal conditions and exemptions. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and receive a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal basis to retain it.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection you have raised.
Right to object: you can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.
Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply from the date they are published. You should review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer in the Canary Wharf area.
