Movers Canary Wharf Terms and Conditions

These Terms and Conditions set out the basis on which Movers Canary Wharf provides removal and related services within the United Kingdom. By requesting a quotation, making a booking, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

Definitions

In these Terms and Conditions, the following expressions have the meanings given:

Client means the individual, business, or organisation requesting or receiving services from Movers Canary Wharf.

Company means Movers Canary Wharf, the provider of removal and associated services.

Services means any packing, loading, transportation, unloading, storage, clearance, or related services provided by the Company.

Items means all furniture, personal belongings, equipment, goods, and any other property handled by the Company in the course of providing the Services.

Contract means the legally binding agreement between the Client and the Company, formed when a booking is confirmed in writing or when the Client accepts a quotation and a service date is agreed.

Scope of Services

The Company offers residential and commercial removal services, including local moves, national moves within the UK, packing and unpacking support, furniture disassembly and reassembly where agreed, and limited waste removal of permitted items. The exact scope of the Services will be set out in the quotation or booking confirmation.

Any additional services requested on the day of the move, such as extra Items, additional journeys, or extended labour time, will be subject to availability and may incur further charges. The Company reserves the right to refuse any request that is unsafe, unlawful, or beyond the reasonable capacity of its personnel or vehicles.

Booking Process

All bookings are subject to availability and are not confirmed until the Client has accepted a written quotation from the Company and any required deposit has been received. Verbal estimates or indications of price are not binding until followed by a written quotation and clear acceptance.

The Client is responsible for providing accurate information about the move, including but not limited to the addresses involved, access restrictions, parking arrangements, the nature and quantity of Items, special handling requirements, and whether there are stairs, lifts, or any unusual access issues at either location.

If any information provided by the Client is incomplete or inaccurate, the Company may amend the quotation, adjust the charges, or, in serious cases, decline or cancel the booking. Where possible, the Company will notify the Client of such changes before commencing the Services.

For peak periods or larger moves, the Company may require a site survey or video assessment before issuing a final quotation. The Client must ensure that a responsible adult is present at collection and delivery addresses at the agreed times to provide instructions and grant access.

Quotations and Pricing

Quotations are based on the information supplied by the Client and are generally given as a fixed price or an hourly rate. Unless otherwise specified, quotations are valid for a limited period and may be withdrawn or revised by the Company at any time before acceptance.

The quoted price typically covers labour, vehicle use, and basic fuel costs for the agreed journey. Additional charges may apply for waiting time, extended loading or unloading beyond the estimated duration, extra mileage, tolls or congestion charges, parking fees or penalties, and any additional services requested or required on the day.

Where work is charged by the hour, billing will usually begin from the time the Company arrives at the collection address and end when the unloading is completed at the final destination. Any minimum charge period will be stated in the quotation or booking confirmation.

Payments and Deposits

The Company may require a deposit to secure a booking. The amount and due date of any deposit will be confirmed in writing. The deposit is generally non refundable except where the Company cancels the booking without offering a suitable alternative date or time.

Unless otherwise agreed in writing, all outstanding balances are due on or before the day of the move, and in any event before unloading is completed. The Company reserves the right to withhold unloading or delivery of Items until full payment has been received.

The Company accepts payment by the methods stated in the quotation or booking confirmation. The Client is responsible for ensuring that cleared funds are available. Failure to pay in full may result in additional charges, interest, or the storage of Items at the Client's cost until payment is made.

If the Client disputes any part of an invoice, the undisputed portion must still be paid on time. The parties will then use reasonable endeavours to resolve any disputed amounts promptly.

Cancellations and Amendments

The Client may cancel or reschedule a booking by giving written notice to the Company. The following cancellation charges may apply, unless otherwise agreed or specified in writing:

If more than a specified number of working days' notice is given before the agreed service date, the Company may retain the deposit but will not usually charge the full balance.

If short notice is given, for example less than a specified number of working days before the service date, the Company may charge a percentage of the total quoted price to cover costs and lost bookings.

If cancellation occurs on the day of the move or after the crew has been dispatched, the Company may charge up to the full quoted price, including any additional expenses already incurred.

The exact cancellation terms, including notice periods and charges, will be confirmed in the quotation or booking confirmation. Rescheduling is subject to availability and may involve administrative fees or adjustments in price if the service requirements change.

The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases, the Company will use reasonable efforts to offer an alternative date or partial refund, but will not be liable for consequential losses.

Client Responsibilities

The Client is responsible for:

Ensuring that all Items are properly packed and suitably protected, unless the Company has expressly agreed to provide packing services.

Preparing fragile or high value Items for transit and notifying the Company in advance of any Items requiring special handling or insurance considerations.

Securing all valuables, important documents, money, jewellery, and other sensitive Items, and retaining them in their own possession. The Company strongly recommends that such Items are not included in the general removal load.

Arranging suitable parking and any required permissions or permits at both collection and delivery addresses. Any parking fines or penalties incurred as a result of inadequate arrangements by the Client may be charged to the Client.

Ensuring safe and clear access to the premises, including corridors, paths, lifts, and stairways, and informing the Company of any access challenges such as low ceilings, narrow entrances, or restrictions on vehicle size.

Complying with all relevant laws and regulations in relation to the Items and premises, including rules relating to hazardous materials, waste disposal, and building access.

Liability and Limitations

The Company will take reasonable care in handling, loading, transporting, and unloading Items. However, the Companys liability is subject to the limitations set out in this section.

The Company will not be liable for loss, damage, or delay arising from circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather, road traffic incidents, strikes, civil unrest, or actions of third parties.

Unless otherwise agreed in writing, the Companys liability for loss of or damage to Items is limited to a reasonable sum per Item or per consignment. Any higher valuation must be declared in advance by the Client and may be subject to additional charges or special terms.

The Company will not be liable for loss or damage that results from defective or inadequate packing by the Client, normal wear and tear, inherent defects in Items, or the natural deterioration of perishable or delicate goods.

The Company does not accept liability for loss of or damage to the following types of Items, unless specifically agreed and documented in advance: money, jewellery, precious metals, watches, furs, valuable collections, deeds, bonds, securities, stamps, coins, antiques, fine art, or Items of exceptional value.

The Company will not be responsible for any indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress, even if the possibility of such loss was known to the Company.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practical and in any event within a reasonable period after the completion of the Services. The Client must give the Company a fair opportunity to inspect any alleged damage.

Excluded and Hazardous Items

The Client must not include in the removal load any Items that are illegal, hazardous, explosive, corrosive, flammable, or otherwise dangerous, including but not limited to gas cylinders, fuel, chemicals, paint, solvents, firearms, or ammunition, unless the Company has expressly agreed and all legal requirements are met.

The Company may refuse to handle any Item that it reasonably believes to be unsafe, illegal, or likely to cause damage to other goods or property. If such Items are found during or after the move, the Company may arrange for their removal or disposal at the Clients expense and without liability.

Waste and Environmental Regulations

Where the Company provides waste removal or clearance services, it will do so in compliance with applicable UK waste management and environmental regulations. The Company will only remove waste types that it is legally permitted and equipped to handle.

The Client is responsible for clearly identifying Items intended for disposal and confirming that they are suitable for collection under the agreed service. The Company may decline to remove any waste that is contaminated, hazardous, or outside the permitted categories.

Some Items, such as electrical appliances, mattresses, or construction debris, may require special handling or incur additional fees. These costs will be communicated to the Client where possible before collection.

The Company will use licensed waste transfer facilities or authorised recycling centres where required. The Company is not responsible for any penalties or enforcement action arising from the Clients previous or ongoing breach of environmental or waste regulations.

Delays and Waiting Time

While the Company will use reasonable endeavours to adhere to agreed arrival and completion times, these times are estimates only and are not guaranteed. The Company is not liable for delays caused by traffic, access restrictions, weather, or events beyond its control.

If the move is delayed due to the Clients actions or inactions, such as lack of access, incomplete packing, or waiting for keys, the Company may charge additional waiting time at the applicable hourly rate.

Insurance

The Company will maintain appropriate business and vehicle insurance as required by law. However, this may not cover all potential losses or damage to Items. The Client is strongly advised to arrange their own suitable insurance cover for the duration of the move, particularly for high value or fragile Items.

Any optional additional cover offered by the Company will be described in the quotation or booking confirmation and may be subject to exclusions, conditions, and limits. The Client should review such terms carefully before relying on them.

Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day of the move or within a reasonable time afterwards. The Company will investigate complaints in good faith and seek to resolve them fairly.

Where a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before commencing legal proceedings, where appropriate.

Data Protection and Privacy

The Company will process personal data received from the Client in accordance with applicable UK data protection laws. Personal information will be used for the purposes of providing and managing the Services, handling payments, and complying with legal obligations.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for service delivery, legal compliance, or with the Clients consent.

Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that particular Contract, unless a later version is expressly agreed in writing by both parties.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be treated as severed from the remainder, which will continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided by Movers Canary Wharf.